Bahia Resort Hotel Frequently Asked Questions

For your convenience, we have answered the some of most popular questions we receive from our guests. If your question is not answered here, please contact the resort at (858) 488-0551.

Rooms Overview  Suites Overview

On behalf of our family-owned hotel, we want to extend our sincere gratitude to you, our valued guest, for your loyalty. The evolving COVID-19 circumstances are affecting everyone and we understand that making travel arrangements can be challenging. Given these uncertain times, we want to provide you with some peace of mind about our flexible cancellation policy, if and when you consider your current or future travel plans.

Existing Reservations: All reservations that are scheduled for arrival before May 31, 2020 can be changed or canceled at no charge up to 24 hours before your scheduled arrival.

New Reservations: Any reservation that is booked between today and May 31, 2020 for any future arrival can be changed or canceled at no charge up to 24 hours before your scheduled arrival.

In anticipation of your arrival, we would also like to make you aware of property changes due to current circumstances:

  • Our Grab ’N Go Airstream café is open from 6:00 a.m. to 11:00 a.m. 
  • Our typical daily resort fee of $25 will be waived during your stay.
  • Our team at Café Bahia and Tangier look forward to serving you with takeout, available from 11:00 a.m. to 9:00 p.m. Please note that dining in is currently unavailable until further notice.
  • Room service is available from 6:30 a.m. to 9:00 p.m. Room service delivery charges will be waived.
  • Please be aware that no food or beverage will be sold at or delivered to the pool areas.
  • Our fitness center will be temporarily closed until further notice.
  • Our spring break activities and Bahia Belle cruises are canceled until further notice.
  • Our gift shop is open from 9:00 a.m. to 6:00 p.m.

Again, we want to extend our sincere gratitude to you for your patronage and we look forward to welcoming you. If you have any questions, concerns, or requests, please do not hesitate to bring them to our attention.

March 13, 2020

The safety and well-being of our guests and employees is always our top priority, but that commitment takes on special significance in light of the global outbreak of COVID-19 (coronavirus). We are committed to following recommended procedures and protocols of the CDC, the World Health Organization and local health authorities.

For the most updated information, please refer to the CDC (Centers for Disease Control and Prevention), California Department of Public Health, and San Diego County Health and Human Services Agency (Public Health).

Our Commitment to Cleanliness and Hygiene

We always take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have increased the frequency with which our public areas, guest rooms, and facilities are deep-cleaned and disinfected, using hospital-grade disinfectants. We also offer hand sanitizer throughout the property for guest and employee use.

Staff Training and Hygiene:

  • Hand Sanitation: Employees are reminded daily by managers of proper and frequent handwashing technique – emphasizing its importance in combating the spread of viruses.
  • Employee Training: All resort employees have completed enhanced COVID-19 prevention and preparedness training.

Cleaning Protocols:

  • Guest Rooms: After guests depart and before the next guest arrives, our housekeeping team thoroughly cleans and disinfects guest rooms with a heightened focus on frequently touched surfaces.
  • Public Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on high-trafficked areas.

Our Employees

Non-Attendance Policy: Our staff members have a strict prevention program in place that includes not reporting to work when demonstrating any cold or flu-like symptoms, and call-offs related to illness are reported to our Human Resources team for monitoring. Employees who exhibit flu-like symptoms or live with someone who exhibits such symptoms are required to stay away from work for 14 days from the last day the person exhibits such symptoms.

Travel Protocol: We have curtailed business travel to impacted areas and employees have been instructed to inform the hotel of the destination and means of any personal travel. Employees returning from any country or region designated by the CDC as a warning level of 2 or 3 or by the Department of State as level 3 or 4 are required to remain away from the hotel for 14 days after their last day in the area of question.

Guest Recommendations

We encourage you to follow guidance offered by the CDC as it pertains to prevention and treatment and review the latest updates on Coronavirus Disease 2019 Information for Travel.

Prevention: We encourage you to follow CDC recommendations and the same personal best practices that are standard for typical flu season – frequent washing of hands; avoiding contact with eyes, nose, and mouth; and limiting exposure to other sick people

Experiencing Symptoms: To safeguard the health of our guests and other visitors, we ask that you postpone your visit if you are ill with flu-like symptoms, or if you have recently traveled to a region that is experiencing widespread transmission of COVID-19. We also request that you assist us in our efforts by immediately reporting to us any flu-like symptoms you may experience during your stay. We will be happy to assist in locating appropriate medical treatment in the area.

A daily resort fee of $25 allows all guests to enjoy Wi-Fi access in guestrooms and public areas, Bahia Belle bay cruises (depending on time of year), our rescue seal exhibit, tennis courts with loaner rackets and balls, shuffleboard courts, use of cabanas on our private beach, towels at the resort pool and whirlpool, two in-room waters per day, USA Today newspaper each morning in the lobby, and complimentary local and domestic long-distance phone calls.

Hotel guest faxes should be sent to (858) 488-7055

Normal check-in time is 4:00 PM and normal check-out is 12:00 noon. We are happy to store your bags at any time to facilitate checking in or out. To arrange other times, please contact our Front Desk at (858) 539-7620.

We are happy to provide a variety of fitness equipment. We have a Lifecycle bike, 2 Life Fitness treadmills, 2 Integrity Cross Trainers and free weights.

The Bahia Resort Hotel is approximately 10 miles or 15 minutes from the San Diego International Airport at Lindbergh Field.

The Bahia Resort Hotel offers:

Sunny Cal Transportation (town car service) based out of the resort, guests can make arrangements by contacting Guest Services at (858) 539-7633 or by email bahiaconcierge@bahiahotel.com.

 

The Bahia Resort Hotel does not charge for parking. We allow one vehicle per guest room. No oversized commercial or recreational vehicles are permitted on hotel property. This includes trailers.

There are many fine boutiques, nightclubs and restaurants in close proximity to the Bahia Resort Hotel. Many are within walking distance of the hotel while several major shopping and entertainment centers are within a short drive’s distance. For more information visit the area activities section

High-speed Internet access is available in all guest rooms for our guests.

DirectTV is available in the guest rooms.

Pets are limited to one dog at 50 lb. or less, or two smaller dogs (combined weight of 75 lb. or less). To make sure we have a pet-friendly room reserved, please let us know at the time of booking, and There is a one-time nonrefundable cleaning fee of $75.

 

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